How To Order A Custom Backdrop
Visit the Custom Backdrop product page. Click Here
- Choose the material, size, and mounting option needed for your backdrop.
- Upload your files using the link on that page. (You may close the upload form window once your upload is complete.)
- Add the product to your cart.
- Include any notes or special instructions for your order in the cart’s comment box.
*If creative work is need to complete your design, a customer service representative will contact you to discuss your needs and if creative fees will need to be applied to your order.
Frequently Asked Questions:
Question: What are your file specifications needed?
- File format: jpg, png, pdf, tiff, psd, ai, and eps
- Resolution: 72-150 dpi for artwork at full scale; 300-480 dpi for artwork at 1:12 scale; or vector art
- Color Space: sRGB
- File size: 97 mb maximum
Question: My file is too large to attach to your file upload form. What do I do?
Answer: If your file is too large to attach to our form, continue with the order and include a download link generated from your choice of a file transfer service in the comment box on the shopping cart page. (You may use Dropbox, WeTranser, Google Drive, or any file transfer service you have access to.)
Question: I realized I need to upload another file after I have already completed my order. What can I do to upload my additional files?
Answer: You can revisit the upload link on the custom order page and send us any additional files without having to complete an additional order. Include your order number on the form so that we match your upload with your order.
Question: During upload I entered the wrong information (or files) on the form and have already completed the checkout process. What do I do?
Answer: You may resubmit your files using the the upload link on the custom order page and leave a comment to disregard the previous upload with the incorrect information or files. Or, you may contact us at 1-800-844-5616. Please have you order number readily available before calling.
Question: I need help designing a backdrop. Do you offer creative services?
Answer: Yes. Please contact us at 1-800-844-5616 to discuss your needs. If creative work is needed to create or complete your design, a customer service representative will be able to discuss any design fees associated with your project.
Question: I need a logo repeat backdrop. Can you help me?
Answer: Yes. We can create your logo repeat backdrop. Simply upload your logo files, place a custom backdrop order, and include instructions to repeat your logo in the cart's comment box.